Privacy Policy

What is a Privacy Notice?

Under data protection law you, as a client of SOTO Europe, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are SOTO Europe Registered address: Sutherland House, 1759 London Road, Leigh-on-Sea,Essex
SS9 2RZ,  email address For the purposes of processing your personal data we are the Controller.

Data Protection Officer

As we record and use personal data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer who is your first point of contact for any matters regarding your personal data we process. They can be contacted by email at

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data which may include: name, company name, address, telephone numbers, email address and fax number, seminar attendance, online order history from SOTO Europe, GCC number, SOTO Europe certification level.

We may use your data to:

(a) Identify you and make sure your details are correct

(b) communicate with you (e.g. seminar information, fee payment, SOTO Europe marketing).

We will not pass your personal data to any third party without your prior agreement.

Legal Basis For Using Your Personal Information

We must have a legal reason to use your personal information. This will uually be one of the following:

(a) to fulfil our legal obligations (including any contractual obligations);

(b) to meet our legitimate interests to administer our organisation efficiently;

(c) because using the information is necessary in relation to a legal claim.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we need to contact a third party and give them your contact details in order to resolve a technical issue. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.

Retaining Your Personal Data

We have in place measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate.

Whilst you are Member or client of SOTO Europe we will continue to store and use your personal data. For Members of SOTO Europe we will retain your personal data for a period no greater than 5 years from the date of expiration of your membership. If you are a business we will retain your personal data for a period no greater than 10 years from the date of the last invoice. Limited information will retained within our accounts systems indefinitely to maintain the integrity of the data.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

  • You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
  • However, as a member of SOTO Europe you have a SOTO Europe account that allows you 24 hour access to view and amend personal information such as contact details. You are urged to update your personal information via your SOTO Europe Account in the first instance. If you believe any of the personal data we hold on you is inaccurate or incomplete and you are unable to amend it yourself, please contact us directly and any necessary corrections to your data will be made without undue delay.
  • If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above.
  • f you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.
  • Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time. Data Breaches Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it. Should You Wish to Complain You can contact the ICO via their website: should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.